Let’s make sure it’s right for you
Choosing artwork for your home is a personal decision. If you need help selecting an image, size, or finish, please contact us before ordering. We’re happy to help you choose with confidence.
Damaged or defective items
Please unpack and inspect your order promptly upon delivery. Any visible shipping damage to the artwork must be reported to info@simoneamaduzziphotography.com within 7 calendar days of delivery.
Include your order number and clear photographs of the damage, the outer packaging, and the shipping label. Please retain the artwork and all original packaging until we provide instructions, as these may be required for a carrier inspection.
We will review the issue and arrange a replacement for items damaged in transit or confirmed to be defective, at no additional cost.
Manufacturing defects that are not reasonably apparent upon delivery should be reported promptly after discovery. The seven-day reporting period for visible shipping damage does not limit any rights or remedies required by applicable law.
If you change your mind
For fine art prints produced or framed to order, we do not offer automatic returns or refunds for a change of mind. However, please contact us if you have concerns about your purchase. We review requests individually, and any voluntary return or exchange requires our prior written approval.
For an approved change-of-mind return, the artwork must arrive back in its original, undamaged condition and original protective packaging. Return shipping and insurance are the customer’s responsibility. Original shipping charges paid are non-refundable. Any other agreed costs or deductions will be explained in writing before you decide whether to proceed.
Your consumer rights
This policy does not limit any cancellation, return, refund, warranty, or other rights required by applicable law.